Akshaya Helpcenter

Data Administration
Using the Recycle Bin
The Recycle Bin stores all the records (from all the modules) and attachments that are deleted from the Zoho Desk account. The records in the recycle bin will be available for 60 days after which it will be permanently deleted from your help desk ...
Exporting Help Desk Data
Zoho Desk allows you to export and take a backup of all your helpdesk data in a few simple steps. The Export Data feature allows you to export data (in CSV format) from individual Zoho Desk modules. After exporting the data, you can further validate ...
Importing Data to Zoho Desk
If you've been using a helpdesk software before Zoho Desk, you must start importing your existing data to Zoho Desk. You can import your support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks to ...

Popular Articles
Accordion Testing
1914 translation by H. Rackham "But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and expound the actual teachings of the great explorer of the ...
What is Help Desk Software?
Help Desk is a conversational name given to the function in a company that solves customers' grievances. Customers contact the help desk when they have a question or a problem. An employee from the company then addresses the question to the ...
Understanding Response and Resolution Times in SLAs
It is sensible for your customers to expect that you resolve their tickets within a reasonably acceptable time. If not for a solution, a quick response to their email or a call back to their phone will do. While it is indeed important for your team ...
From Writer testing
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It ...

Data Administration