Can I hide fields from Support Agents?
Yes, you can hide fields using Field Level Security in Zoho Support. To hide a field,
- Goto Setup > Users & Permissions > Field Level Security
- Select a profile name, module and click Edit above visibility.
- Uncheck the field you intend to hide and click Save
To create Profile Goto Setup > Users & Permissions > Profiles.
For more refer Field Level Security
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