Can I insert an image in the e-mail template?

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  To insert values from the request form into your e-mail template, follow the steps mentioned below: While creating an e-mail template, select a module under Available Merge Fields, to list the fields available under that module.  Select a field to ...

• How can I customize default e-mail templates?

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  You can customize the Notification e-mails sent to your customers and Support agents in Zoho Support. To edit a template, follow the steps mentioned below: Go to Setup>Automation>Notification Rules In the following page, hover your mouse on a ...

• What is the e-mail ID to be provided in Mail Server Settings?

  You need to provide the e-mail ID of your POP account as the e-mail ID in the mail server settings.  It can be like support@mycompany.com, sales@mycompany.com, etc

• Can I change a Support Reps e-mail address?

  Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...