Can I notify my customers on expiry of their contract??

Can I notify my customers on expiry of their contract??

No.Currently you cannot notify an expiring contract to your customers. However, you can notify your support agents or your Contracts Team so that they can follow-up with your customers.

To configure contract expiry notification to your support reps while adding a contract, follow the steps given below:

1.    Click an Account to open account information view.  
2.    On the right hand pane, click Add SLA for this account.  
3.    In the Expiry Notification area,          
  • Select the Support Rep to be notified.        
  • Also set when the support agent needs to be notified.
4.    Click Save

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