Can I view the status of my request without logging into Portal?

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• Can I view the history of a request?

  Yes, you can view the history of a request in Zoho Support. You can learn how a request has been handled or the activities carried out from addition to closure of a request.   To view the history of a request, do the following: Open any request from ...

• Can I add custom status to the request status field?

  Yes, you can add your custom status to the request status field. To perform the same,  Goto Setup >Customization >Fields  In the fields page, select the module as Requests and click Edit next to the Status label.  In the following "Edit Pick List" ...

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• Adding Customers to Web Portal

  Regardless of the channel that your customers use to submit tickets, they can track the status of their tickets only when have access to your company's self serving web portal. There are two ways, for your customers to access your web portal: ...