How can I bulk assign an owner to multiple tickets?
You can bulk assign tickets to an agent using a ticket view in Zoho Desk. For example, you can open a ticket view, and choose the tickets you want to assign to an agent, in just a couple of clicks.
To assign tickets in a bulk update, follow the steps mentioned below:
- Go to the Tickets module.
- Click Views in the sidebar, then select a ticket view from the list.
- Select the tickets you would like to assign to a new owner.
- Click the Assign to option displayed at the top of the page.
- From the drop-down that appears, select an agent as the new owner.
The tickets will be assigned to the new owner instantaneously.