How can I restrict Support Agents to view only their request?
You can restrict Support Agents to view only their records/requests. To restrict requests & records, you have to first setup your organization Role Hierarchy.
For example, Team leaders can access all the Support Agents records where
as Support Agents can access only their records and not that of Team
leaders.
Once, you have setup the Role hierarchy, requests/records are shown based on the hierarchy.
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