User name & Password to be provided while setting up mail server.

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• How do I setup mail server for my account?

  To add mail account in Zoho Support, you need to provide mail server details like mail account, user name, password, port, incoming/outgoing server, etc.  Typically these information are available with your IT or System Administrator. For more ...

• What is the e-mail ID to be provided in Mail Server Settings?

  You need to provide the e-mail ID of your POP account as the e-mail ID in the mail server settings.  It can be like support@mycompany.com, sales@mycompany.com, etc

• Setting up your Email Channel

  Emails are the most widely used and an indispensable mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do ...

• What do you mean by Display Name under Mail Server Settings?

  Display Name is the name, that would be displayed in the front of your From e-mail ID.  For Ex:  The 'From ID' would be displayed as "Zoho Support <support@zohosupport.com>", when you had set you display name as "Zoho Support". 

• Setting up Live Chat Channel

  In addition to email, self-service, and phone, Live Chat is a great tool for online customer support that makes sure your customers are getting their needs addressed as quickly as possibly. Customers can initiate a chat from their Help Center or, if ...