How can I change the password for my account?
To change the password, Goto Setup > Personal Settings > My Zoho Account > Change Password link. You would be asked to provide your current password for security reasons.
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How to change the agent's email address?
Agents can themselves change the email address of their account in Zoho Desk. All they need to do is replace the existing email address with the new one from the Zoho Accounts page. To change the email address, follow the steps mentioned below: Log ...
User name & Password to be provided while setting up mail server.
You need to provide the User name and Password of your POP account. This information is available with your IT or System Admin team. Note: Do not give provide your Zoho's User name & Password.
Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...
How do I setup mail server for my account?
To add mail account in Zoho Support, you need to provide mail server details like mail account, user name, password, port, incoming/outgoing server, etc. Typically these information are available with your IT or System Administrator. For more ...
Is it possible to change my Portal URL?
Yes, you can change your Portal URL in Zoho Support. Follow the steps mentioned below, Goto Setup>Rebranding>Portal Name Specify the portal name you wish to change. Click Save.