How can I delete a Request?
You can delete requests from either the Requests Home Page or Request detail page. Also, it is possible to delete two or more requests simultaneously.
To delete a request from Requests Home page, do the following:
- Move your mouse pointer over any particular Request.
- Click
. - Click OK on the confirmation message.
The request is deleted from the Requests Module.
To delete a request from Request details page, do the following:
- From the Request Home page, open any request.
- Click Delete link.
- Click OK on the confirmation message.
The request is deleted from the Request Module.
Related Articles
Accidentally deleted a Request. How to Restore?
You can restore a request that has been deleted from Re-cycle Bin in Zoho Support. To restore a request, Goto Setup>Organization Settings>Recycle Bin Select the request you intend to restore and click Restore.
Can I delete all requests in a single click?
Certainly. You can mass delete Requests in Zoho Support. You can delete a maximum of 50 requests in a single click. To carry out this action, Goto to Request module in support portal. Set the records per page view to show 50 Requests. Check select ...
I deleted a request by accident. How can I restore it?
If a request is subjected to deletion, you can always retrieve it by accessing Recycle Bin in Zoho Support. To access Recycle Bin Goto Setup > Admin Settings > Recycle Bin. In the Recycle Bin page, you can find a list of deleted items mentioning the ...
Can I create Pre-defined Request Templates?
Yes, you can create pre-defined Request Templates with pre-defined set of values in the Request form fields. Customers or Support Agents can quickly select the Request Template for further action. To add new Request Template, Goto Setup >Templates & ...
I cannot delete a section.
You are not allowed to delete the pre-defined sections in the Customer Portal. However, you can delete custom sections. To delete a custom section, do the following: Click the Delete bucket following the Section Name you intend to delete. Confirm ...