I am unable to see requests in time left queue.

I am unable to see requests in time left queue.

Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Workflow Assignment Values or SLA.

To setup Due Date Time based on a specify criteria, follow the steps given below:

  1. Go to Setup>Automation>Workflow
  2. Create a New Rule with a criteria
  3. Create New Workflow Assignment Value with Due Date Time. 
  4. Click Save
Or

If you want to create due date time using SLA, follow the steps given below:
  1. Goto Setup>Automation>SLAs 
  2. Click Create SLAs to add a new Service Level Agreement 
  3. Add Targets for the new SLA
  4. Click Save

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