How to search for requests in the portal?

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• What happens when the Portal access setting is set to "All Customers"?

  When the portal access is set to 'All Customers", Anyone can access your self-service portal by visiting its URL and submit their requests and search knowledge base. However, to track the status of their requests, your customers need to provide login ...

• Can Portal users see requests submitted by others from their Organization?

  Yes, you can provide permission for portal users to view the requests submitted from their organization. To enable permission,  Go to>Setup>Customer Portal>Access Settings In the "Access Permission for Organization Requests" section, check "Allow ...

• Can I delete all requests in a single click?

  Certainly. You can mass delete Requests in Zoho Support. You can delete a maximum of 50 requests in a single click.  To carry out this action,  Goto to Request module in support portal. Set the records per page view to show 50 Requests.  Check select ...

• Can I search across departments?

  Yes, you can search across departments using global search on the right hand pane of the home page. You can perform a cross department search by selecting "All Department".  For more understanding, refer the image below.

• Search Engine Optimization for Help Center

  Your Help Center content, viz. articles and community posts, should be made easy for both your customers and search engines to understand. You simply can’t stop with having a perfect Help Center with great content. The search engines such as ...